Online Business Track & Merchant Statements

Being a leader in payment processing brings major responsibility, not only to process bank cards and payments but also to drive your revenue. We’re committed to keeping you ahead of the competition with new proprietary services, only available to our customers.

Services:

  • CardConnect (First Data)
  • Businesstrack.com (First Data)
  • TransLink (Tsys)
    Access key information 24/7 on all of your payment streams through Business Tracks, a single consolidated web tool that provides convenient, user friendly insight into all of your processing data, including credit, debit, prepaid/gift card and check.
  • Payer Authentication
    Verified by Visa® improves the security of payment transactions in the electronic commerce environment over open networks.
  • 24/7 Customer Service
    Most issues arise when you least expect them. Payment processing is a mission-critical element of your business. You don’t want to risk being left alone without support outside of business hours. Ignite Payments is there for you 24/7 with little down time.
  • Multi-Lingual Support
    You will appreciate the added efficiency of having multi-lingual support available. We are prepared to meet the needs of you and your employees.

We provide merchant account holders state-of-the-art services like 24/7 customer care, network connectivity, and technical support. We seek to earn your business every day.

 

Key Components

  • Business Track® Access and manage all processing data through a consolidated, user-friendly web portal
  • ClientLine® Reporting Analyze payment processing with an easy-to-use online reporting tool that provides access to data in flexible formats
  • Data File Manager℠ *Create, test, manage and generate raw data files where you control the set-up and delivery
  • eIDS™ Automate the dispute management process to minimize chargeback losses, reduce risk and prevent fraud
  • Merchant Alerts*Receive timely notifications of reconciliation and dispute events that have bottom-line impact
  • Merchant Statements *Access comprehensive reporting of submissions, chargebacks, interchange rates, funding information and associated fees
  • Payments Tax Manager View, update and manage store-level tax information from a centralized online tool

*Not available on all platforms

Download Documents & Instructions

 

Credit Card Payment Slip

Quick Reference Guide for FD130-EMV

Quick Reference Guide for Verifon VX520-EMV

Quick Reference Guide for Ingenico iCT220, iCT250, iWL252, iWL255: Retail - Restaurant

 Paying in cash postcard download here

What do the Decline Codes mean?

This means the cardholder’s bank is declining the transaction. As your payments processor, we would not know why the transaction is being declined. The cardholder would need to call their Issuing Bank to discuss this. DO NOT process the transaction or make multiple attempts to obtain an approval. A decline must be accepted as a decline on the first try and the cardholder must provide a different form of payment. Processing the sale or making multiple attempts to get an approval will cause chargebacks to your account.

Where do I get more paper for my terminal?

Please call Customer Service at the number listed on your Monthly Merchant Services Statement and follow the prompts for Supplies. Please have your Merchant ID, Tax ID, full Business Name and address available for security verification when calling.

What do I need to get my FD WiFi terminal to work?

  • To connect your FD WiFi terminal, you will need some information from your wireless network, including the network security type (usually wp2) , key (wifi password), and SSID (name of the network).
  • This information can be found in your router, if you do not know how to get it, please contact your Internet service provider.
  • Contact credit card merchant service provider (agent) to get the terminal password. 
  • FYI: Press Enter and Alpha keys together then release for upper or lower case.

Can I go paperless for my statements?

Certainly.

CardConnect First Data: You can log into CardConnect.com.

First Data: You can log into Myclientline.net.

Tsys: You can log into TransLink.

Once you have created your account there you can view/print/download your statement online 24/7. You will also need to call customer service and ask them to stop sending you paper statements. Once you call them, we will stop sending paper statements and stop charging the paper statements monthly fee. 

Am I liable for chargebacks?

Yes, if the customer has a valid dispute with the charge in question and you do not provide the necessary documentation and/or satisfactorily remedy the situation. If, however, the customer doesn’t have a valid dispute and you complied with processing regulations, you may not be liable. If the chargeback is found to have been in error, a merchant will be granted a reversal.

Can I process transactions with my existing terminal?

Existing Credit Card Terminal Usage

In most cases, Express Merchant Services can reprogram a merchant existing terminal as long as it is an updated model and PCI Compliant.  We are completely honest about compatibility, and will only require a purchase of a new machine if the new machine doesn’t allow new programming.

Do you offer gift cards?

Gift Cards

Express Merchant Services helps business owners increase traffic to their establishment by offering a gift card solution.  We offer this program and talk about gift card campaigns that can help bring in new customers!
Read more about our gift card program

Do you offer e-checks?

Electronic Checks (eChecks)

Help minimize costs, and reduce risk by accepting paper checks electronically.  Express Merchant Services turns paper checks into safe, efficient electronic transactions that are processed with the speed and ease of credit card transactions, and funds are typically available within 24-48 hours. Contact us for more information at (303) 990-5051 or (720) 907-0500.

Office Hours: Monday through Friday: 9 am to- 6 pm MST.

Address: 5353 W. Dartmouth Ave. Ste 307 Denver, CO 80227.  Direction.

Office: (720) 907-0500 - Direct: (303) 591-4856 

 

Tsys: 24/7 Technical Support: 1 (800) 654-9256

Tsys - Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

FD Nashville 24/7 Support: 1(800) 828-903

FD North 24/7 Support: 1(800) 346-3315

FD Omaha 24/7 Support: 1(800) 228-0210

FD CardConnect: 24/7 Technical Support: 1 (877) 828-0720

 

Clovers: 24/7 Technical Support: 1 (855) 853-8340

Learn how to set up and use your Clover Mini, and connect to WiFi at help.clover.com.

Learn how to set up and use Clover Mobile, connect to a printer and set up the mobile dock at help.clover.com.

Learn how to set up and use your Clover Station, read FAQs, explore apps and much more at help.clover.com.

Learn how to set up and use your Clover Go, read FAQs, explore apps and much more at help.clover.com.

Learn how to set up and use your Clover Flex, read FAQs, explore apps and much more at help.clover.com

Possible POS Support: Click Here

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